Privacy policy

Privacy Policy

Last updated: April 27, 2026

OrivioHome operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. OrivioHome is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

We may collect the following categories of personal information:

Contact Information: Name, billing address, shipping address, email address, and phone number.
Financial Information: Payment details such as credit/debit card information and transaction data.
Account Information: Username, password, preferences, and account settings.
Transaction Information: Items viewed, added to cart, purchased, returned, or cancelled.
Communications: Information you provide when contacting customer support.
Device Information: IP address, browser type, network connection, and device identifiers.
Usage Information: How you interact with and navigate the Services.

How We Collect Information

We collect personal information:

Directly from you (e.g., account creation, purchases, support requests)
Automatically through cookies and similar technologies
From service providers assisting in operations (e.g., payments, analytics, fulfillment)
From third-party partners where permitted by law

How We Use Personal Information

We use personal information to:

Provide, operate, and improve the Services
Process transactions and fulfill orders
Manage accounts and customer support
Personalize shopping experiences and product recommendations
Send marketing communications (where permitted)
Improve security, fraud prevention, and system integrity
Comply with legal obligations

How We Share Personal Information

We may share personal information with:

Service Providers: Shopify, payment processors, shipping providers, analytics, and IT services
Marketing Partners: To support advertising and promotional activities
Affiliates: Within our corporate group
Legal/Compliance Parties: When required by law or legal process
Business Transfers: In connection with mergers, acquisitions, or restructuring

Shopify

Our store is hosted on Shopify. Shopify processes personal information to help provide, operate, and improve the Services. Shopify may also process data for analytics and enhanced features.

To learn more about Shopify’s privacy practices, visit Shopify’s Privacy Policy.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us so we can delete it.

Data Security & Retention

We use reasonable safeguards to protect personal information, but no system is completely secure.

We retain personal information only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights & Choices

Depending on your location, you may have rights to:

Access your personal information
Request correction or deletion
Receive a copy of your data
Opt out of targeted advertising or data sharing
Withdraw consent where applicable

You may also opt out of marketing emails using the unsubscribe link in communications.

Where applicable law permits, we may verify your identity before processing requests.

International Data Transfers

Your information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us at:

Email: hello@oriviohome.com

OrivioHome is the data controller responsible for your personal information.